Technology is great until it doesn’t work the way we expect it to. Learn about on-campus and remote tech support services at Ohio State and how to troubleshoot your device on your own.
Who You Can Contact: Ohio State Resources
When basic troubleshooting doesn’t solve the problem, Ohio State has in-person and remote tech support services to help you. All services are free for you to use as a student.
Call or Email: IT Service Desk
Create a ticket online, email, or make a call to get tech support from the IT Service Desk 24/7.
- If you’re attending Ohio State Newark, please call 740-366-9244
- If you’re attending CFAES Wooster, please call 614-514-4848
Visit in Person: Campus Locations
Visit a tech support location on your campus. Each location has different hours of operation. Follow the links below to confirm when your location is open.
- CFAES Wooster: Visit the library and tell a staff member about your needs or go to the IT Service Desk page.
- Columbus campus: Visit the BuckeyeBar at Thompson Library.
- Lima campus: Visit the Office of Technology Services in room 335 of Galvin Hall.
- Mansfield campus: Visit the BuckeyeBar in the Bromfield Library & Information Commons.
- Marion campus: Visit the computer lab in room 220 of the library.
- Newark campus: Visit Information Technology Services. The Warner Library also has an IT Service Desk with limited hours.
CarmenCanvas Help
- Contact your instructor to make sure the material was uploaded or that the files or assignment is visible to you in Carmen.
- Fill out a Carmen Help Request if the problem continues. This online form can help you resolve technical issues with Carmen.
What You Can Do: Troubleshooting on Your Own
Search Our Resources
Read or watch tutorials and check the status of the university system that you’re using to troubleshoot on your own.
- OhioStateIT on YouTube brings you tech tutorials directly from Ohio State.
- OTDI System Status page shows the status of campus-wide services including Wi-Fi, CarmenCanvas, BuckeyePass and Office 365. If there’s an outage, it will appear here.
- Knowledge Base articles are tutorials with step-by-step instructions for technology supported by Ohio State.